Wednesday, December 16, 2009

I slept with Tiger Woods too…


Well, to be honest, I didn't. I'm straight, I'm happily married and I don't like golf; but this is the kind of headline that can really get you noticed these days!

That's the shame of it. Now before I go too far this is not an article on sex scandals. This is an article on acting responsibly and how acting irresponsibly can destroy your business, your brand and your personal life. More important, this is an article on what you can do to avoid the same sort of disaster that Mr. Woods has created for himself.

And that's where it starts…

You can judge Tiger's actions any way you want. The fact is that nobody forced him to go on sex romps with multiple high-profile partners and purchase group sex partners from an escort service. It's an old cliché but appropriate, Tiger made his own bed; or at least he paid good money to have his bed made up after he and his partners were done using it.

At first I thought the Tiger Woods brand was salvageable. There are three sides to every story and at best we may hear two of them. I'm not one to judge anyone for making a mistake or even for doing something stupid once in a while. Tiger's troubles appear to be much different than the average married person seeking comfort or excitement in the arms of someone other than their spouse.

Had this been a singular occurrence I may feel differently; none of us are immune from runaway emotions or lapses in judgment. Obviously Tiger was well aware of the level and seriousness of his behaviors and he chose to continue. This boils down to a personal responsibility issue. Once he decided that his gratification was to be found outside his marriage, he should have ended his marriage…or stopped his behavior.

Now for the business part:

Why do any of us have any business commenting or criticizing a private individual's behavior? Tiger Woods is not just a person, he's a commodity. He chose his life and as a commodity he has traded on his public image, persona and reputation. He marketed an image of excellence and trust that the public literally bought into. People spent their hard-earned on products and services because they trusted Tiger.

Granted, Tiger Woods is an international brand; but you have the same responsibility in your local business and marketplace. You also have the same responsibility if you're in a trusted leadership position in a major corporation or if you're the front line supervisor at a fast food restaurant. The fact is that behind every brand, every customer relationship and every business interaction there is a person. That person is you.

I'm not a branding expert; I'll leave that to my dear friend Dr. John Tantillo. In fact, you can read some of his thoughts on this subject here.

I'm a personal responsibility expert. Black Belt Mindset is about honor, respect, responsibility, excellence and leadership. It's about trust and trustworthiness. When you represent you business and your family your actions and deeds, or misdeeds, are not yours alone. Your actions affect others and it's your responsibility to take care of the other people in your life by living respectfully.

When you choose not to act respectfully or responsibility, you own the consequences.

But people make mistakes, right? That's right; and it's up to the people making the mistakes to fix them.

So far it seems that Tiger Woods is doing just that. He did not act responsibly toward his family, his sponsors or his public before his randy ways were discovered. It seems now that he recognizes the damage he's done and he is choosing to at least take some time away from his games in the bedroom and on the golf course and try to make some reparations. Personal responsibility is not always about being perfect and honor is often about atoning for past transgressions.

I'm also impressed that Tiger has not lashed out at the press or the public. Too many celebrities blame the media for their problems or criticize the public for poking their noses in where it doesn't belong. Again, if you're trading on your brand or reputation, and we all are, then our actions are to a degree open to public scrutiny. Privacy should be granted when someone is heading for the bunker to resolve their problems.

Another reason the Tiger Woods story is so compelling is the "role model" aspect. Charles Barkley was wrong; a public figure is a role model whether he likes it or not. When you're trading on your public image you are a role model. You may not be a positive role model, but other people, particularly young people will emulate your behavior. Ultimately your legacy will depend on how people perceive you and whether or not they think you're someone worth emulating.

Having said that; it's not the celebrity's fault if you decide to go out and act like a jerk too. If you're a parent it's your job to teach your children what behaviors are right and which are wrong. When a celebrity messes up it's a teachable moment. The problem with celebrity role models is when parents are not actively engaged in who their children model and what their message is. You've got to be part spy, part confident and part dictator. There's a lot of media power and peer pressure out there; your job is to sort through it and make sure your kids get the right message.

The lesson from the Tiger Woods adventure is simply this: your actions affect the lives of others. The difference between right and wrong is not usually rocket surgery; do wrong and you had better be prepared for the consequences.



Think Like a Black Belt:
  • Respect means taking care of yourself and others. Before you act think about the consequences your actions will have on yourself and those around you.

  • Honor means taking responsibility. When things go sour, take your medicine.

  • Courage means facing up to difficult situations. It's not easy to make things right after making a mistake; it is the right thing to do.
I wish the best for Tiger Woods and his family. He does seem like a basically decent person who allowed himself to get caught up in the temptations of fame and fortune. For those who wish to criticize it's your right; just consider honestly whether or not you would be susceptible to similar temptations given the same exposure. If you think you might be tempted to pull a Tiger Woods, now is the time to start strengthening your resolve or reconsidering your current situation.


Jim Bouchard is an internationally recognized speaker, media personality, Black Belt Mindset Master and author of Think Like a Black Belt. Visit JimBouchard.org.

Saturday, December 12, 2009

You Don’t Need Permission for Excellence

Why would you need anyone's permission to excel? Who has the right to determine your greatness?

Parents certainly have an influence. Have your parents ever told you that you're not good enough? Have they told you that you need a "fall-back" plan or that you didn't have the talent to make it? Have they reminded you that nobody else in the family ever succeeded at what you're dreaming of?

Teachers have a part. You may not be making the grades. You might not be going to the "right school." You may choose a major only to be told that nobody makes a decent living with that degree.

Coaches can do some damage too. How do you feel when you're riding the bench? What does it feel like when a coach tells you that you're simply not good enough to start or that you lack the natural abilities of the star athletes?

What about your boss? Have you ever been passed up for a raise or reprimanded for a mistake? Have you ever been held back due to office politics or had someone else take credit for your idea?

Sometimes people try to hold you back out of jealously, politics, selfishness or ignorance. Others hold you back because they're dictators, not leaders. Sometimes they're protecting their own turf and you pose a threat.

Sometimes people try to hold you back because they genuinely care about you. They might not want to see you get hurt or fail. They may really be acting with best intentions and your best interests at heart.

Sometimes the people holding you back are right! They may be experts in the adventure you've chosen and might know you simply don't have what it takes. They might honestly recognize that your talents are better suited to a different endeavor.

You don't need anyone's permission to excel. You do need talent and ability. You need desire, perseverance, courage and audacity.

I make two promises to my martial arts students. These are the only promises I'll make. I promise anyone willing to do what it takes to earn a black belt that:

  • You'll be able to do anything you want with your life; within the scope of your talents and abilities.
  • You'll learn how to recognize and cultivate your unique talents and abilities.

My students don't need my permission to earn a black belt. When I award a black belt I'm offering recognition and certification for their accomplishment; I'm giving them credentials. They need to grant themselves permission to be excellent. What I'm giving them is an opportunity and a platform to discover their excellence. If I'm the Wizard, I'm only giving the Scarecrow his diploma. Just like the Wizard I might have provided the challenge but he had the brains to succeed all along!

When it comes to excellence the only time you'll need someone else's permission or approval is when you ask for it…Don't!

Be realistic. Expert opinions and experience should be part of formulating your best expression of your talents and abilities, but then you've got to make your own decision. When someone with reasonable abilities fails, it's not usually due to a lack of talent. Michael Jordan was kicked off his high school basketball team; he had the talent he just hadn't done the work he needed to do to become great yet!

You should pay attention to the effect your actions will have on others. If your plans are genuinely selfish and might harm you or the people around you, you shouldn't need to ask anyone's permission. You should know enough to deny yourself.

Ask someone else for permission and there is always a chance it might not be granted. From someone else's perspective you may not be talented, deserving or good enough. They may not want you to excel.

Don't ask for permission. Take a rational look at your talents and abilities, factor in your passion and when you decide on a course of action go for it!

Ultimately, the only permission you need to achieve greatness is your own.


 

Jim Bouchard is an internationally recognized speaker, media personality and author of Think Like a Black Belt and Dynamic Components of Personal POWER! Visit JimBouchard.org!


 

Monday, December 7, 2009

No Does Sometimes Mean No…Even in Sales!


I just posted a comment to a discussion stream on LinkedIn and damned if I didn't impress myself! (It's sometimes good to be somewhat self-amused!)

 At any rate, I thought it would make a useful blog post…file this one under the BizJitsu series and watch for my new BizJitsu blog coming soon!



Conventional sales training teaches you that you should never be discouraged by the word "NO." You should be persistent and never take NO for a final answer.

NO! I'm all for perseverance and persistence but if you're hearing NO a lot you better take a look in the mirror, or better yet record (and listen to) your next sales call.

I'm going to chime in from the customer's perspective: There is such a thing as "NO" and I must say it a dozen times a week...and I DON'T want to hear from those people again!

I say NO when when the salesperson making the call has obviously done NOTHING to find out why, how or even if I would use their product or service.

I say NO when the salesperson has obviously done NOTHING to find out about me other than my name, and especially if they pronounce that wrong! We have access to the miracles of Google and LinkedIn; this should virtually elminate the cold call. Still, I get calls from people who have no idea what my specific needs and wants might be.

I say NO when the salesperson refuses to get to the point. I'm busy and while I'm the first to say (and will again in a second) that the relationship is crtical to the sale, I don't have time to listen to 30 minutes of crap about someone's kids or dogs and I don't care to unless I know them! Tell me what you're after and then we'll work on the relationship...

...having said that, the salesperson had better get to know me, and my needs and wants before making a pitch.

I say NO when I don't like the person. One of the most overlooked aspect of sales is to be a likeable person. This means to be sincerely interested in the customer's needs above the amazing benefits of your wares. Napoleon Hill and Dale Carnegie should still be required reading for all sales people.

The BizJitsu (TM) technique for minimizing negative responses is to do your homework to assure you're meeting the prospect's unique needs and desires. This is the relationship building part and it involves RESPECT for the prospect's opinions, time and budget.

If you sense a genuine NO coming at the end of the conversation; don't make the pitch! If you're not a fit, so be it! That prospect may just recommend you to someone else simply because you showed respect, sincerity and didn't waste their time. You're more likely to earn great referrals by being a likeable person; you'll never get a referral by being a pest!


BTW...I offer a workshop as part of my BizJitsu series titled:

One With the Enemy: Relationships Before Sales! If anyone is interested give me a shout at 800-786-8502 or visit JimBouchard.org to get to know me better.

If you're not interested I promise I'll never bother you!

Best thoughts!
Jim